MyUSAddress.ca in 808 Commerce Park Drive

Customer Reviews about MyUSAddress.ca:

• ★ ★ ★ ★ ☆
  I am a Canadian who does a lot of cross-border shopping. I used to use the UPS store, but no longer since I switched to myusaddress.ca. CONs: 1. The service, while mostly competent, is not always the friendliest. 2. You cannot ship returns from there. PROs: 1. The system is very well organized. It takes a maximum of 5 minutes to locate your parcels, even for a big order. 2. While the service is not always as friendly as I might like, they are always useful. They will lend you a cart to so you can wheel big items out to your car. 3. I love the automatic emails I receive every time a parcel arrives. I reconcile the myusaddress.ca emails against my orders, and I can tell if all my parcels have arrived before I make the trip across the bridge. 4. Speaking of the bridge, they give you a free bridge toll pass if you pick up three parcels or more at one time. That's an extra nice touch. 5. Use of their computer and printer is free for order related actives, such as printing out your invoices for Canada Customs, or printing out a return authorization slip. 6. I put this in the PRO column because I was so impressed. I complained once about driving all the way down there only to find the store closed, contrary to the hours posted on their website. To compensate, they "Pushed it North" with expedited shipping for free - meaning they paid all the rush shipping and brokerage charges to deliver the parcel to my door, and they included two free bridge passes. The manager assured me they would do a better job of posting their actual hours on their web site, which I have found to be accurate since. The true mettle of a company shows through in how they respond to their mistakes, and in this case, I was happily impressed.
  By Alex McPhail, March 14, 2017

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About MyUSAddress.ca in Ogdensburg